Organizational Network Analysis (ONA) in global telecommunications company effectively diagnoses global collaboration barriers
Challenge: Patti Anklam is currently being asked to transfer knowledge and expertise in organizational network analysis (ONA) and time-collaborate methods as part of a global initiative to create and support worldwide expertise networks and task-focused teams.
Solution: ONA methods provide a baseline understanding of the current person-to-person connections among people in these teams and offer insight into key opportunity areas. The work was launched in the summer of 2005 with an ONA of the corporate HR group which provided a proof point for the efficacy of ONA in targeting specific areas for improvement.
Results: Building on this success, the client will survey over a hundred of its top global managers this fall to ensure it can detect and understand barriers to collaboration.