Creating Collaborative Work System in Retail company
Challenge: A human resource department of a large retail company wished to increase its ability to serve as a business partner and collaborator with the business units rather than providing only transactional services.
Solution: Deborah Heller provided ways to gather data and learn about what would be valuable to the business units and what advantages a collaborative relationship might provide to the business as a whole as well as to the individuals involved. Based on the data, we assisted in the redesign of the human resource function, the education of staff, implementation and communication strategy.
Results: The business units responded positively and evaluated the services and outcomes very positively.